FAQ

Creating an account at Ruby Slots Casino is quick and straightforward. Visit our website and click the 'Sign Up' button in the top right corner. You'll need to provide basic information including your name, email address, preferred username, and a secure password. You'll also need to enter your date of birth to verify you're of legal gambling age and provide your address and phone number for account verification purposes.After submitting your information, you'll receive a confirmation email with a link to verify your account. Click on this link to activate your account. Once verified, you can immediately log in, make your first deposit, and claim your welcome bonus.Ruby Slots Casino takes security seriously, so all your personal information is protected with advanced encryption technology. We recommend using a strong, unique password for your account and enabling two-factor authentication if available for an extra layer of security.

Ruby Slots Casino offers generous welcome bonuses to get your gaming journey off to an exciting start. New players can choose between two fantastic offers:250% Bonus on Slots & Keno: Use code RUBY250 to receive a 250% match on your deposit up to $2,500. This bonus requires a minimum deposit of $30 and has no playthrough requirements or maximum cashout limits, making it incredibly player-friendly.100% Bonus on All Allowed Games: Use code RUBY100 for a 100% match up to $1,000 that can be used on all eligible games. This bonus comes with a 60x playthrough requirement.Additionally, new players can often claim a special welcome package that includes a 250% match bonus plus 50 free spins on select games with no playthrough requirements or cashout limits.Remember to enter the appropriate bonus code during your deposit process to claim these offers. Terms and conditions apply, so we recommend reviewing the full details on our promotions page.

Ruby Slots Casino offers several exciting No Deposit Bonus codes that allow you to play without making an initial deposit. Here are some of our current offers:• TAQUHK997: $25 free chip valid until March 31, 2026 • MU4RE9RH: $25 free chip valid until February 28, 2026 • DKQNXDPN8: $30 free chip valid until March 31, 2025 • LABAUG7: $35 sign-up bonus valid until August 31, 2025 • CHIPYAUG4: 70 free spins valid until August 31, 2025 • TREASURE25: 25 free spins on Plentiful Treasure with no deposit required • RUBYSLOTS50: $50 free chip with 30x playthrough on Slots & Keno (30x for Video Poker & Blackjack) and a maximum cashout of $100To claim these bonuses, log into your account, visit the cashier section, select 'Redeem Coupon,' and enter the bonus code. Note that if your last transaction was a no deposit bonus, you'll need to make a deposit before claiming another no deposit bonus. These offers are subject to change, so check our promotions page regularly for the most current codes and terms.

Ruby Slots Casino offers a wide variety of secure payment methods to accommodate players' preferences. For deposits, you can use:• Credit/Debit Cards: Visa, MasterCard, American Express, JCB, Diners, Maestro, and Visa Electron • E-Wallets: Neteller, eWalletXpress, and MyPayLinQ • Bank Transfer Options: Bank Wire Transfer and Bankdraft • Alternative Payment Methods: Citadel and Click2PayThe minimum deposit amount varies by method but typically starts at $25. Most deposit methods process instantly, allowing you to start playing right away.For withdrawals, Ruby Slots processes requests within 24-48 hours, though the actual time to receive your funds depends on your chosen method. E-wallet withdrawals are typically fastest (1-2 business days), while bank transfers and credit card withdrawals may take 3-7 business days.Ruby Slots Casino currently operates in USD currency only. All transactions are secured with advanced encryption technology to ensure your financial information remains safe and protected.

Yes, Ruby Slots Casino operates under a legitimate gambling license and adheres to strict regulatory standards to ensure fair play and player protection. The casino utilizes Real Time Gaming (RTG) software, which is known for its reliability and fairness in the online gaming industry.All games at Ruby Slots Casino use certified Random Number Generators (RNGs) that are regularly tested by independent auditors to verify fair outcomes. This means every spin, card dealt, or dice rolled is completely random and not influenced by previous results or player actions.Ruby Slots Casino also implements responsible gambling measures, including self-exclusion options, deposit limits, and resources for players who may need assistance with gambling-related issues. We take player safety seriously and employ advanced encryption technology to protect all personal and financial information.Our commitment to maintaining these high standards ensures that players can enjoy our games with confidence, knowing they're participating in a secure and fair gaming environment.

Ruby Slots Casino offers comprehensive customer support to assist you with any questions or concerns. Our dedicated support team is available 24/7 through multiple channels:• Email Support: Contact our team at support@rubyslots.com for any inquiries. Our agents typically respond within 24 hours, though most emails are answered much faster.• Telephone Support: North American players can reach us toll-free at 1-877-767-6929. International players can find appropriate contact numbers on our support page.• Live Chat: For immediate assistance, our live chat feature is available directly on the website. Simply click the chat icon in the corner of any page to connect with a support representative in seconds.Our customer support team is trained to handle a wide range of issues, including account verification, deposit and withdrawal questions, bonus inquiries, technical problems, and responsible gambling support. All communication with our support team is confidential and secure.For common questions, we recommend checking this FAQ section first, as you may find an immediate answer to your query without needing to contact support.